I had a similarly stellar experience with Init7 in Switzerland. The person who answered the phone wasn't a network engineer, but immediately passed me on to one

I had a similarly stellar experience with Init7 in Switzerland. The person who answered the phone wasn't a network engineer, but immediately passed me on to one within 10 seconds of our conversation starting. For me it was night and day after previous having had a municipality-run absolutely garbage ISP previously (CityCable, for anyone considering them, stay far far away). Init7 might be a tad more expensive than most, but the service is solid.