When I started my job as an IT director 10 years ago I was in the customer support room and there was one guy who was known for solving all the hard problems. I

When I started my job as an IT director 10 years ago I was in the customer support room and there was one guy who was known for solving all the hard problems. I was standing behind him when he was talking a call. He patiently listened to the client, then loudly typed random stuff on his keyboard for twenty seconds or so, making sure the client could hear the frantic typing, sighed, and then asked “Is it better now?” It always was.