12 ms·
> If there's anyone out there designing tech support procedures, you should add an "is this a 5% problem?" question to whatever checklist you give to support st
by peteretep 6y ago
> If there's anyone out there designing tech support procedures, you should add an "is this a 5% problem?" question to whatever checklist you give to support staff.
... only if you want people to actually be able to escalate. Suspect AT&T are going to lose a lot less money over this issue than hiring an extra high quality support person would cost