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I cope with level 1 support by remembering we have a common goal: to stop talking to each other as quickly as possible. The tech just wants to close the case an
by matthias509 6y ago
I cope with level 1 support by remembering we have a common goal: to stop talking to each other as quickly as possible. The tech just wants to close the case and I want to talk to someone else who can actually help me.
- User23 6y agoThat’s a great example of finding how you’re aligned and then using it to get a mutually beneficial outcome.