4 ms·
And conversely its always surprising and disarming when you call a company and actually get through to a knowledgable employee. I was so surprised to hear “that
by porknubbins 6y ago
And conversely its always surprising and disarming when you call a company and actually get through to a knowledgable employee. I was so surprised to hear “thats a firmware bug we know about and there is no update yet” about my router issue that I forgot to be mad at the company for not caring my router is broken.
- sneak 6y agoFWIW, this has the hallmarks of an interaction within the context of an abusive interpersonal relationship.
- deleted 6y ago[deleted]
- User23 6y agoI had a problem with a PowerMac G3 back in the day and I somehow managed to escalate up to tier 3 which is to say an Apple HW engineer. He was brusque bordering on rude, but he immediately recognized it was a problem with an undocumented jumper setting on the motherboard and solved my problem inside of two minutes. It definitely increased my customer satisfaction.
- coldpie 6y agoA few years back, I called up our local newspaper to start a subscription. Called the number on the website, and a real human person answered the phone. I was so surprised that it wasn't at least an initial phone tree that I actually stumbled and had to apologize and explain myself.