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For this type of issue, I would recommend trying the nanog mailing list. You often see network admins ask for someone "with clue" at a different company when th

by yrral 6y ago

For this type of issue, I would recommend trying the nanog mailing list. You often see network admins ask for someone "with clue" at a different company when they get the runaround by tier 1/2 tech support. https://archive.nanog.org/list/join https://archive.nanog.org/list/join https://seclists.org/nanog/2019/Aug/103 https://seclists.org/nanog/2019/Aug/103

35fbe7d3d5b9 6y ago
This is absolutely the right way to "informally" escalate things to people that know what they're doing at big ISPs. I'd recommend most newbies to the list show their work and post what's broken and how you know it isn't your fault. The investigative work on that Twitter thread is top notch and would do it in a second. NANOG and outages@ are the two mailing lists that I've been subscribed to forever and are indispensable if you do operations.