The NYT experience is indeed the fastest way for a company to lose trust. It took me 3 tries to cancel. First rep said: yep cancelled all done. Except it wasnt:

The NYT experience is indeed the fastest way for a company to lose trust. It took me 3 tries to cancel. First rep said: yep cancelled all done. Except it wasnt: renewed at a discount. The 2nd rep: said sorry sorry and produced a chat transcript where I supposedly said thanks for the new discount, k thx bye (I didn’t). Said it was cancelled now. Surprise: it wasnt. Third rep got it done. For real this time. Still disappointed at how this played out.