Can you be a little more specific about the artificially broken products and lock-in effects are you referring to? For artificially broken, I was more thinking

Can you be a little more specific about the artificially broken products and lock-in effects are you referring to? For artificially broken, I was more thinking of products like Windows 10, where anything below Enterprise/Education is IMNSHO unsuitable for professional use for well-documented reasons around forced updates and reboots, mandatory phoning home, etc. However, to get the best of Office, you typically also need to be on Windows, as other platforms are either unsupported or very much second tier. For lock-in effects, I'm partly talking about the commercial terms for accessing the serious products particularly for smaller businesses, partly about tactics like the various poorly documented and sometimes changing file formats Microsoft has relied on over the years to try to force upgrades, and partly about the push to use ever more of Microsoft's online services. Microsoft relies heavily on trying to get you onto its platforms, and particularly these days the establishing subscription-y enterprise-y relationships even if you're a small business that never needed that kind of relationship with MS before, and then using various technical barriers to make it hard to get off the ride.