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This is very wrong. I worked as an intern at WhatsApp in 2013 and they had over 30 employees, a lot were actually customer support. And “customer support” doesn
by andrewbarba 6y ago
This is very wrong. I worked as an intern at WhatsApp in 2013 and they had over 30 employees, a lot were actually customer support. And “customer support” doesn’t do it justice. Every feature shipped was translated across 30 languages and CS was made up of people who could do a lot of the translation in house as well as provide actual support. I was an engineer on the website that dealt with all the support articles and translation, but the platform teams were all two engineers per platform, and then the backend engineers who worked magic with erlang.