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Do you have plans to address the criticisms you've had on Youtube and Reddit comments? It sounds like a lot of people have been unhappy with quality of service

Do you have plans to address the criticisms you've had on Youtube and Reddit comments? It sounds like a lot of people have been unhappy with quality of service given the prices (esp. if you get low quantities), citing the dirtiness/wrinkles of clothes received (you don't wash them on purpose I guess), how there seems to be a lot of clothes that are beat up or faded compared to what you'd get at a thrift store, how you don't have controls over the brightness and vibrancy colors you get, and there seems to be little adherence to the requests customers put in text box.

Animats 6y ago
I'm amazed the business model works. The shipping and handling may cost more than the contents.
chance_state 6y ago
> Do you have plans to address the criticisms you've had on Youtube and Reddit comments? Isn't this just an advertising platform? Why would we address criticisms here?
- phaus 6y ago
  When people notice an influential employee that works at a company is active in a community, that presents them with an opportunity to talk to a living breathing person that might actually respond to questions that they feel have been ignored by official channels. People ask questions like this all the time. Unfortunately, sometimes its the only way to get someone at a company to actually help you.
bzb6 6y ago
Using used clothes sounds icky enough, I don’t want to imagine if they were sweaty when you bought them I can imagine the kind of people who buy used clothes
- imustbeevil 6y ago
  It's hard to find the right words for this, but I would sincerely reevaluate your perspective. A surprising number of people thrift / buy used clothes. Between thrift stores and consignment shops, more people shop there than Department stores (30% vs 21%). https://www.census.gov/newsroom/stories/thrift-store-day.html https://www.census.gov/newsroom/stories/thrift-store-day.htm... It's currently popular among younger people as a push against "fast fashion". People want clothes that are unique and affordable, and their only options are thrift stores or color blocks from Uniqlo. This is the "kind of person" who buys used clothes: https://www.youtube.com/watch?v=nihjDIczdCA https://www.youtube.com/watch?v=nihjDIczdCA
  - AtlasBarfed 6y ago
    Fast fashion is likely undermining used clothes, since they degrade quickly to not being wearable, but still have the same landfill degradation problems as other textiles.
- nix23 6y ago
  You sound like a terrible character, and you should be ashamed about yourself.
  - selimthegrim 6y ago
    He (I am confidently making this assumption, feel free to to correct if wrong) also clearly has never had kids or hand me downs
- mint2 6y ago
  You do know there’s such a thing as a washing machine? It takes dirty clothes and removed the dirt and nothing dangerous will survive the detergent and hot water.
  - notebook00 6y ago
    Use the dryer to kill bedbugs, lice, ticks, etc. In this case bedbugs are probably of greatest concern.

Animats 6y ago

I'm amazed the business model works. The shipping and handling may cost more than the contents.

chance_state 6y ago

> Do you have plans to address the criticisms you've had on Youtube and Reddit comments? Isn't this just an advertising platform? Why would we address criticisms here?

phaus 6y ago
When people notice an influential employee that works at a company is active in a community, that presents them with an opportunity to talk to a living breathing person that might actually respond to questions that they feel have been ignored by official channels. People ask questions like this all the time. Unfortunately, sometimes its the only way to get someone at a company to actually help you.

bzb6 6y ago

Using used clothes sounds icky enough, I don’t want to imagine if they were sweaty when you bought them I can imagine the kind of people who buy used clothes

imustbeevil 6y ago
It's hard to find the right words for this, but I would sincerely reevaluate your perspective. A surprising number of people thrift / buy used clothes. Between thrift stores and consignment shops, more people shop there than Department stores (30% vs 21%). https://www.census.gov/newsroom/stories/thrift-store-day.html https://www.census.gov/newsroom/stories/thrift-store-day.htm... It's currently popular among younger people as a push against "fast fashion". People want clothes that are unique and affordable, and their only options are thrift stores or color blocks from Uniqlo. This is the "kind of person" who buys used clothes: https://www.youtube.com/watch?v=nihjDIczdCA https://www.youtube.com/watch?v=nihjDIczdCA
- AtlasBarfed 6y ago
  Fast fashion is likely undermining used clothes, since they degrade quickly to not being wearable, but still have the same landfill degradation problems as other textiles.
nix23 6y ago
You sound like a terrible character, and you should be ashamed about yourself.
- selimthegrim 6y ago
  He (I am confidently making this assumption, feel free to to correct if wrong) also clearly has never had kids or hand me downs
mint2 6y ago
You do know there’s such a thing as a washing machine? It takes dirty clothes and removed the dirt and nothing dangerous will survive the detergent and hot water.
- notebook00 6y ago
  Use the dryer to kill bedbugs, lice, ticks, etc. In this case bedbugs are probably of greatest concern.