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Having done a a lot of consulting for car dealerships, I’d wager that it’s more likely that their appointment reminder system is held together by duct tape and
by krrrh 6y ago
Having done a a lot of consulting for car dealerships, I’d wager that it’s more likely that their appointment reminder system is held together by duct tape and baling twine, and getting it to schedule smarter based on the data in the dealer management system is so complicated that it’s probably using default values from when it was first set up 8 years ago.
- cybwraith 6y agoOof, so true. Dealer software is stuck in the 90s.
- yourapostasy 6y ago> ...I’d wager that it’s more likely that their appointment reminder system is held together by duct tape and baling twine... The conventional car industry has coming up on two decades of observing what Tesla did right with their software and customer service experience, and what they screwed up. Tesla is still very vulnerable (QC, capacity, and infrastructure), and that window is closing fast. If conventional car dealerships become economic roadkill in the future, they only have themselves to blame.
- ashtonkem 6y agoThe big issue with the traditional car industry is how fragmented it is. OEMs, third party websites, and individual dealerships are not only on different tech stacks, they’re financially independent companies that by and large can’t be forced to work together. It’s not uncommon for OEMs to pay dealerships for data through third party websites, since they lack the ability to share certain types of data directly. One of Tesla’s advantages is unquestionably their more centralized structure. They can make changes that other OEMs can’t.
- deleted 6y ago[deleted]