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Can confirm in software, at least, we get about a bazillion angry emails any time our customers upgrade, containing actual issues as well as a number of issues
by AdmiralAsshat 6y ago
Can confirm in software, at least, we get about a bazillion angry emails any time our customers upgrade, containing actual issues as well as a number of issues that no reasonable person would conclude is related.
"Support, our batch jobs are taking twice as long to run after our last upgrade." (Fair)
"Support, our server hard-drive filled up after we did the upgrade." (Well, it would be unlikely, but it's certainly possible that an upgrade caused a log file to explode somewhere.)
"Support, we did an upgrade on Saturday and on Sunday we lost power." (That would certainly be an exceptional bug if our software could knock out your power grid!)
"Support, our internet is slow. Do you think it's related to the upgrade?" (Come on, really?)
- entropicdrifter 6y agoThis is really the point of the linked article. People are going to be unreasonable. They're going to take out their feelings on the people trying to help because so much of this situation is totally beyond their control.
- canofbars 6y agoTo be fair, its stupidly hard to work out what is to blame for issues with complex devices. I regularly have issues with things and I have no idea if I'm seeing problems with the hardware, drivers, os, or some specific plugin/software that is installed. All I see is the end result is broken.