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What System76 lacks in build quality, they make up for with absolutely stellar support. I started with a Galago, that had a slight screen defect, (slightly yel
by geophile 6y ago
What System76 lacks in build quality, they make up for with absolutely stellar support.
I started with a Galago, that had a slight screen defect, (slightly yellow on one side). And I didn't like the 4k resolution. They offered me a choice: repair the screen (they pay shipping) or return for a refund so that I could buy the Darter (I pay shipping). I chose the latter, and I've been very happy. So while there is the occasional lemon, they stand behind their machines.
And software support has been great, supporting me across obscure Linux problems, not-quite-baked OS upgrades, and pilot error.
- cyrialize 6y agoThanks, I'll keep that in mind. I'm this close to pulling the trigger on the Oryp6.
- lowbloodsugar 6y agoSpat my coffee out. That's not great customer service! They sent you a defective product, and then made you pay for returning it! WTF? Good customer service would be paying to ship the defective product back and then, once they have the laptop, selling you the laptop that you want. Or better yet, shipping you the one you want immediately.
- geophile 6y agoNo, I was unclear. Just after I had the problem with the Galago, the Darter came out It way my choice to get a repair, or to return the machine and buy something else. Since I ALSO didn't like the 4k screen on the Galago, I opted for the Darter. I paid shipping, just as would have happened had the Galago screen not been defective. I was actually in the process of arranging the repair of the Galago when the Darter was released, and they then told me about their return policy. Also: the yellowing on part of the Galago screen was extremely subtle. It took me a couple of weeks to even notice it. But there were no questions asked, they just immediately said it was a warrany repair. Go clean up your coffee.