Thanks! The incredible thing is that to satisfy the contract the previous owner just gave me his username & password so I am the only one on the account and ST

Thanks! The incredible thing is that to satisfy the contract the previous owner just gave me his username & password so I am the only one on the account and STILL cannot get it resolved. Can't wait to be finished with them. I only wish that I had been recording my phone conversations with them. It would be great to have audio of my saying that there is nothing that they can do to keep me as a customer as I have zero faith in their ability to provide any level of professional service :)