The chat inside Salesforce was horrible. They get a good one with very little churn. Plus they have voice and video calling. You can integrate this into the SF

The chat inside Salesforce was horrible. They get a good one with very little churn. Plus they have voice and video calling. You can integrate this into the SF platform and your get a good defense against other players (MSFT, SAP, Oracle). If I can schedule a customer call and register it inside salesforce it would be great. Today I have to enter all manually on their interface :-(