Problem with this is, that you have a massive number of users on facebook, and not wanting to do business using them, could be a massive hit to your sales. I k

Problem with this is, that you have a massive number of users on facebook, and not wanting to do business using them, could be a massive hit to your sales. I know people, who only look for businesses on facebook, ask for support questions there, and dont't care if the business doesnt have a full webpage, if it has a facebook page (and even if it has, sendin an email is a lot "harder" than just clicking "chat" on a facebook page, to ask something (eg. if they're open now, due to pandemic,etc.).