Fyi - this blog post is a misssell and that's why the comments are so inflammatory. Front is a competitor to Salesforce. And much nicer/simpler. It does that b

Fyi - this blog post is a misssell and that's why the comments are so inflammatory. Front is a competitor to Salesforce. And much nicer/simpler. It does that by creating a shared inbox. And it creates an entire workflow around that. Even though it's a shared inbox...who gets what. It basically makes your support@ address better. I'm super unsure on why it's even being called as "slackifying email", because that's not what it does. I'm not sure what "ephemeral conversation" means...but Front treats a support email as a ticket. So your internal teams can comment on an email and discuss what action to take,etc.