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Having gone through many corporate chat transitions, I'm curious where we are headed next or when it will circle back. We already use Salesforce products so I d
by superfamicom 6y ago
Having gone through many corporate chat transitions, I'm curious where we are headed next or when it will circle back. We already use Salesforce products so I don't see Slack going away unless something much better comes along.
MSN / AIM, IRC, Google Chat, Campfire, HipChat, Slack / Discord, ???
- NortySpock 6y agoDon't forget Lync / Skype for Business!
- 310260 6y agoI'd prefer to forget it.
- runawaybottle 6y agoI think these chat apps lack business context. Gitlab and GitHub don’t have real time chat, that would be a start. Then on top of that, to have context driven chat (a chat that is about a merge request, a branch). Or in Jira, to seamlessly chat on a ticket with those involved. That stuff doesn’t exist yet. We have the primitive version of context-less chat which is great for context-less conversation (normal social interaction). In business, we have something very specific to talk about so would like to see a new idea in this space. The place where this does seem to be evolving is in customer support. When you chat with a representative, they have a lot of context. Your account, order, possible issue, etc.