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Labor is included and discussed both for my time as well as remote hands we pay for. It is very low at this point.
by Patrick-STH 6y ago
Labor is included and discussed both for my time as well as remote hands we pay for. It is very low at this point.
- ericpauley 6y agoAre you including having someone on call who can drive to the colo on a moment's notice? Unless your hardware is redundant and remotely swappable then you need to be ready for physical disaster response. Cloud providers abstract this away for a price.
- kayson 6y agoThat's what he means by "remote hands"
- ericpauley 6y agoNot true. In the article remote hands refers to actual hours of maintenance performed ($640 for 4 hours). The cost of having a human on call to solve hardware problems is far higher than that.
- welterde 6y agoThere is no need to have anyone on call yourself to drive to the colo, since any decent colocation provider will have staff on-site 24/7 to perform any physical intervention required. Part of that you pay through your colocation bill and part you pay by the hour (depending on your contract/provider).
- ericpauley 6y agoThey're doing their own routing. Will the colo tech fix their iptables if they mess them up and can't ssh?
- apple4ever 6y agoDoes Amazon fix routing load balancers if someone messes it up?
- welterde 6y agoIdeally one always has OOB (out of band) access to all devices to make sure one can always recover from any error, such as messing up firewall config or similar. But there are transactional network management tools that can automatically roll back changes in case one messes up. But the colo techs can do pretty much anything you would do yourself.. Plenty of people run racks in locations they have never set foot into themselves..