We used to have this. The retentions/QA team was under sales and would do a closed loop feedback system back. They were also paid commissions on 'saved' custome

We used to have this. The retentions/QA team was under sales and would do a closed loop feedback system back. They were also paid commissions on 'saved' customers. Apart from retaining the revenue that would have gone otherwise, it was good way to fix some ongoing sales issues ( gaps in the pitch) and provide necessary feedback to the marketing on how to position the product.