That's a really good idea. I cannot help to think that this is connected to the horrid economic theory about "cost" and "profit" centers. The sales team create

That's a really good idea. I cannot help to think that this is connected to the horrid economic theory about "cost" and "profit" centers. The sales team create income, and the customer support is just a cost, so why spend any money on them? Why even have them here, can we move them to India?