> One is over paid, the other under paid. If companies just created a sales team from their highest performing customer support reps and didn’t give them quota

> One is over paid, the other under paid. If companies just created a sales team from their highest performing customer support reps and didn’t give them quotas or bonuses I think the model would still work as well from a revenue perspective Overpaid in commissions from finding new business? Sounds like a happy SaaS.