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Hadn't heard of the product before, I was in the market for a belt anyway and for reasons these look like they might be a better option. So, I hit up your site
by paranoidrobot 6y ago
Hadn't heard of the product before, I was in the market for a belt anyway and for reasons these look like they might be a better option.
So, I hit up your site - and get a "Promotional Code Activated!" banner.
I add the default (two) to my cart, and get hit on the next page with a "Would you like (more) fries with that" page next asking me to add two more.
You don't allow determining shipping costs up front, instead requiring me to fill out all my details OR use Paypal checkout first.
Only after going through the Paypal Checkout process do I discover that shipping is going to cost me USD$29 (I'm in Australia), so yeah - No, I bail on that.
Then I get a cart abandonment email - apparently scraped from Paypal Checkout - telling me the promotion code is going to expire, which is clearly not true since it's not personalised and apparently all I have to do even if it were going to expire based on some kind of cookie/whatever, would be to fire up a new browser session.
While I'm sympathetic to the problems with Amazon, the whole experience feels like a mixture of Daytime TV Home Shopping combined with door-to-door sales tactics.
I'm just waiting for the followup email 24 hours later telling me if I order now I'll get a free set of steak knives.
- smileybarry 6y agoAbandonment emails are the reason I started (almost) checking-out with a broken email (no MX) and a fake identity before giving my real details. I live in Israel and it's extremely hard to tell whether this website will charge me $5, $15, $29 or $50 for shipping. Or what level of shipping that would be (postal or private). Or if they even ship to my country at all, with so many websites not having a "where do you ship?" FAQ. (Or an "estimate shipping" button) So to find out it's $50 plain mail shipping, or worse, they don't ship at all and still get a "please come back!" email was very annoying.