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Slack has no moat. It won the market by dint of excellent marketing and a good enough product with a little design panache. Admittedly, this has been really har
by tootie 6y ago
Slack has no moat. It won the market by dint of excellent marketing and a good enough product with a little design panache. Admittedly, this has been really hard for it's competitors to match 100% but really no chat platform has had any major innovation in like 20 years. They have mostly all failed due to a combination of network effects and poorly-conceived monetization strategies. Slack is hot, but it's not going to last 10 years.
- jpalomaki 6y agoI think one of the most important aspects was that Slack was flying under the radar of procurement, IT and security. Anybody could just setup a nice place for their team to start chatting and sharing documents - even across organizations.