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Amazon, like Uber and all the other companies criticized here gives me exactly what I want: a trouble free shopping experience without getting ripped off. No on
by schoolornot 6y ago
Amazon, like Uber and all the other companies criticized here gives me exactly what I want: a trouble free shopping experience without getting ripped off. No one else wants to enter the arena. No one wants to even come close. If there were viable alternatives, I would use them.
I live in NYC where Walmart is banned so we're left with the Mom-and-Pop stores + the permitted national retailers like Walgreens and CVS both of which charge multiples over products available on Amazon. We're talking like 300% more for items like toothpaste and other toiletries. And in-store experiences that flat-out suck. Everyone knows this and that's why practically no one cares about Amazon's bad PR or their questionable HR practices behind the scenes. In one ear and out the other.
Execution and customer service is everything and right now and Amazon's execution for customers has been amazing for a long time now. This isn't like a 37Signals space where you can one-down the competition. You one-up or go bust. I can't sympathize with your situation without more details being shared. Whatever your response was to that case must not have been up to Amazon's standards. It seems unlikely they would randomly pick on revenue generating sellers without cause.