2 ms·

I don’t find it surprising given that NPS is a terrible metric. Check out this article: https://journals.sagepub.com/doi/abs/10.1509/jmkg.71.3.039 https://jour

by malshe 6y ago

I don’t find it surprising given that NPS is a terrible metric. Check out this article: https://journals.sagepub.com/doi/abs/10.1509/jmkg.71.3.039 https://journals.sagepub.com/doi/abs/10.1509/jmkg.71.3.039