That's absolutely true. It's just also a very narrow lense to look at the situation. I've worked retail and it honestly sucks for everyone involved. The custome

That's absolutely true. It's just also a very narrow lense to look at the situation. I've worked retail and it honestly sucks for everyone involved. The customers can't make informed choices or even get an unbiased direction from sales people. It's a market designed to work with as little information or agency as possible. People have a limited appetite for friction when they shop too. An ideal store with a better return policy and selection seems to look a lot like Amazon. I'm not saying that it's good for us to invest all of our shopping into one business. It's just what unregulated capitalism breeds over time.