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Ask HN: How to create an excellent FAQ page?
We're launching a new service that we're predicting users will have a few questions about the details.
An FAQ page seemed the obvious answer to get the answers across in a quick and simple fashion.
However, the list of potential questions quickly reached 30+, which seems too long for anyone to read through.
What tactics are there for creating concise of compelling FAQs for web services? Any good examples!
- nithyad 15y agoOne is to add categories and the other idea is to have a good search. Your customers will look up the FAQ when they have a need and probably not right when they start using the service. A good 2 minute video will be helpful if you want your customers to have an immediate understanding of your service.
- benrmatthews 15y agoThanks - break up into sections, good search to aid results, and an overview video as a starting point. Is there any advatage in using services like Get Satisfaction, or better to have your own FAQ / ask a question page?
- nithyad 15y agoNon-savvy users usually look for a FAQ or a 'Contact us' page in case they have questions about the service. You can have a Get Satisfaction widget too for the savvy ones to offer feedback.
- dericloh 15y agomight want to take alook at MetaFilter's FAQ list they have put together: http://faq.metafilter.com/ http://faq.metafilter.com/
- benrmatthews 15y agoThanks, very comprehensive! Sections and a place to ask more questions is a good point.