So frustrating to read that. Could no one even look at 'type' of cases? Tickets in a ticketing system typically have some sort of severity level associated.

So frustrating to read that. Could no one even look at 'type' of cases? Tickets in a ticketing system typically have some sort of severity level associated. Taking 3 'critical' issues should be treated as at least important as taking 30 'low priority' issues.