The best way to find a problem is not to ask for it, but to observe users and see their frustrations yourself. To be specific, look for weird behavior - things

The best way to find a problem is not to ask for it, but to observe users and see their frustrations yourself. To be specific, look for weird behavior - things that a kid wouldn't understand (software so badly designed, you need to train people to use it OR awkward learned behaviors that exist to get around a non-obvious problem). You might see an employee who sits on a ball instead of a chair, in which case the problem is that chairs are not comfortable and healthy. If you want more help/tips, contact me at ssebro at stanford dot edu.