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They don't help your customers, but they help you recover the lost revenue. The penalties we have in our SLA result in our company doing things they really don'
by that_guy_iain 6y ago
They don't help your customers, but they help you recover the lost revenue. The penalties we have in our SLA result in our company doing things they really don't want to pay.
- avh02 6y agofair, but if you lose your customer's trust that might not be recoverable. Depends on your business