3 ms·
It certainly is frustrating when there is no way to get your message to the devs. There's a game I play. Sometime in late July it started exhibiting a game brea
by greggman3 6y ago
It certainly is frustrating when there is no way to get your message to the devs. There's a game I play. Sometime in late July it started exhibiting a game breaking bug. AFAIK there is no way to contact the devs. I went through the "proper channels" and silence.
I remember back when FogBugz was a thing and Joel claimed that the correct way to provide customer service was track bugs, have one owner, and only allow the original reporter of the bug to mark it as closed. I'm sure that's not completely feasible but It's surprising to me how I know of ZERO software developers that follow anything even remotely close to this practice except for a few open source projects.
Want to report a bug on Windows? Photoshop? Almost any game ever? Good luck finding out if a dev ever saw your report and that it didn't just get dropped by some underpaid customer service center rep.
- TeMPOraL 6y ago> Want to report a bug on Windows? Photoshop? Almost any game ever? Good luck finding out if a dev ever saw your report and that it didn't just get dropped by some underpaid customer service center rep. The current industry standard is directing such reports to official "support forums", where users try to help each other and nobody with any relevant expertise is present. After all, why would the crew of a modern and enlightened software project stoop so low as to talk with actual users, where extensive telemetry provides all the information they need? s/, but only slightly.