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Yes, but those cute SLAs don't help your own customers who missed/lost/delayed things. Their downtime is your downtime, and with vendor lock in it means it's ha
by avh02 6y ago
Yes, but those cute SLAs don't help your own customers who missed/lost/delayed things. Their downtime is your downtime, and with vendor lock in it means it's harder to just march elsewhere when there's a problem.
- that_guy_iain 6y agoThey don't help your customers, but they help you recover the lost revenue. The penalties we have in our SLA result in our company doing things they really don't want to pay.
- avh02 6y agofair, but if you lose your customer's trust that might not be recoverable. Depends on your business