Exactly this. I work for a cloud provider and there has been a ton of push in the last year or so to develop customer communication teams and involve them at th

Exactly this. I work for a cloud provider and there has been a ton of push in the last year or so to develop customer communication teams and involve them at the first inkling of an outage. We can identify the subset of customers affected and contact them directly. Just publically saying there’s an outage would cause much more chaos.