There is a phrase for it, but it does not match my experience at AWS at all. (Source: been working there for 3.5 years now). Things break, we do COEs and we lea

There is a phrase for it, but it does not match my experience at AWS at all. (Source: been working there for 3.5 years now). Things break, we do COEs and we learn from them. If an issue was caused by operator error, the COE would look at what missing or broken processes caused the operator to be able to make this error in the first place.