I think this is missing the point. Did they ask the people who would actually use the software if they would use the software? All the way from design to imple

I think this is missing the point. Did they ask the people who would actually use the software if they would use the software? All the way from design to implementation to the team that purchased the software. This is what happens when no one checks with the person that will actually use the software everyday. You end up with checked boxes and wasted resources.