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> Customers genuinely do not care about the repair of these products. If customers knew that a cracked smartphone screen could be replaced for 30$ and a dead b
by blackbear_ 6y ago
> Customers genuinely do not care about the repair of these products.
If customers knew that a cracked smartphone screen could be replaced for 30$ and a dead battery for 10$ at the local shop down the street, do you really think they would put up with the current state of affairs, paying five or ten times as much?
- PaulDavisThe1st 6y agoYes.
- qppo 6y agoPeople aren't stupid, they know the shops exist and the risk associated with third party repair. It's not first party manufacturers or government's job to mitigate that risk or convince people its acceptable for the price - that's the job of the repair shop.
- Nextgrid 6y agoA lot of the risks are caused by the status-quo. There are indeed more risks if the devices are built not to be repaired (adhesive vs reusable fasteners, serialized parts so unknown software of dubious origin has to be used to reprogram them, etc) than if the devices were built with repairability in mind.
- hansvm 6y agoThey aren't stupid, but they don't often have any good reason to know such shops exist or that their specific problem (e.g. phone dies quickly after charging) can be quickly and cheaply fixed at such a place and doesn't require purchasing the latest and greatest iDevice. In the last year I've taught a half-dozen non-technical acquaintances that such shops exist, and they all opted for the repair route instead of a new phone.
- swiley 6y agoThey'll put up with more than they need to in order to run whatever plops out of Apple. Go ahead and try getting your friends to use a pinephone where both of these "repairs" are trivialy doable by the end user. People will take out loans just to run snapchat and iMessage.