It doesn't turn your pie making company into a SaaS product. All of the back-office, sales, marketing, relations can be kept in SFDC (cloud SaaS) though. The r

It doesn't turn your pie making company into a SaaS product. All of the back-office, sales, marketing, relations can be kept in SFDC (cloud SaaS) though. The reason I don't call it a sales lead tool is that is about 10% of their use case now. They've expanded significantly and companies use them for just about everything.