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No idea what happens on AWS as I don't work there, but I have another perspective on this. There are perverse incentives to NOT update your status dashboard. O
by outworlder 6y ago
No idea what happens on AWS as I don't work there, but I have another perspective on this.
There are perverse incentives to NOT update your status dashboard. Once I was asked by management to _take our status dashboard down_ . That sounded backwards, so I dug a bit more.
Turns out our competitor was using our status dashboard as ammo against us in their sales pitch. Their claim was that we had too many issues and were unreliable.
That was ironic, because they didn't even have a status dashboard to begin with. Also, an outage on their system was much more catastrophic than an outage on our system. Ours was, for the most part, a control plane. If it went down, customers would lose management abilities for as long as the outage persisted. An outage at our competitor, meanwhile, would bring customer systems down.
We ended up removing the public dashboard and using other mechanisms to notify customers.
- necubi 6y agoYeah, had the same experience at a previous company. It's very frustrating that your transparency gets used against you by unscrupulous competitors.
- Razengan 6y agoHow is it unscrupulous? This sort of shit happens all the time at all levels. Companies use each other’s public specs in their competition all the time. Or capitalizing on features like headphone jacks etc. in their ads before proceeding to remove them from their own products anyway (Samsung and Google) and so on.
- awill 6y agoYou're missing the point. The point is that it isn't apple to apples. If you are honest with a dashboard, and the competitor isn't (or doesn't have one), it's not fair to compare.
- xg15 6y agoOK, so what's your point? The outcome of this is still a worse situation for everyone involved in the end.
- deleted 6y ago[deleted]
- thayne 6y agoJust because it happens all the time doesn't mean it isn't unscrupulous.
- NicoJuicy 6y agoI'd monitor the competition and use it to your advantage.
- social_quotient 6y agoGoGrid used to do this to Rackspace cloud back in the early cloud days. It always left a bad taste for me seeing a social campaign at customers who are currently down.
- ipsocannibal 6y agoImagine your competitors being a couple of smallish companies like Microsoft, Google, and Oracle. Oracle would sacrifice puppies live on YouTube if that would take AWS down a peg.