This is it. I don't even think Jira is specifically bad. If someone was only using it for basic project managment and ticketing, it'd be acceptable. However,

This is it. I don't even think Jira is specifically bad. If someone was only using it for basic project managment and ticketing, it'd be acceptable. However, occupies the same niche as SAP or Oracle businessware. First, Take a service that must be ergonomic because people rely on it all day to do their job. Next, make the primary requirement the ability for managment and finance to run reports. Then, outsource it to a company that wants to add custom web frameworks on top of a decades old project. Finally, graft on decades of customizations done by different generations of contractors.