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what a scam. who can hold them accountable for cheating those who paid for uptime guarantees? I guess the lawyers of those who paid for uptime guarantees...

rexreed 6y ago
This is a relevant comment. I agree. Who will hold them accountable for violating uptime guarantees? Nobody? Then what's the point or purpose of an uptime guarantee? Marketing value?
- freehunter 6y ago
  If it’s in a contract, companies can sue. And big enough customers who have lost enough money due to the outage would definitely threaten to sue to recover that money.
  - redisman 6y ago
    Wouldn't the contract specify the remedy? Or do they actually on paper really promise uptimes that on a single isolated data-center level no one can keep?
  - kenhwang 6y ago
    We just ask nicely. Never really had a problem getting a huge % discount on the bill because of an outage. Extra bonus for us since there's no bottom line impact since we can tolerate some downtime (just annoying for engineering).
gt565k 6y ago
wah wah wah, my boss is chewing my ear out cuz I can't explain to him that it's a vendor (AWS) outage host on-premise then, and deal with power outages, and infrastructure management, and failing hardware shit happens, drink a coffee and sit back for 30 mins
- gtsop 6y ago
  His point is not about aws inability to have 0 downtime. His point is some people apparently pay based on a guarantee for uptime that is not delivered. He is criticizing a company not providing the service it sells and our inability to hold them accountable
  - rexreed 6y ago
    Exactly. Try telling your boss when you paid a premium for uptime available that you just wasted a whole lot of money because you aren't getting the uptime you paid for. If AWS can't actually guarantee uptime (maybe no one can), then they need to have in their terms an automatic credit on a per-minute basis for uptime that is not delivered but otherwise paid for in a "guarantee".
    - ceejayoz 6y ago
      They do exactly that already. https://aws.amazon.com/legal/service-level-agreements/ https://aws.amazon.com/legal/service-level-agreements/
      - rexreed 6y ago
        Yes but only if you initiate a claim and follow their steps. Check out these onerous terms: Credit Request and Payment Procedures To receive a Service Credit, you must submit a claim by opening a case in the AWS Support Center. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: 1. the words “SLA Credit Request” in the subject line; 2. the dates, times, and affected AWS region of each Unavailability incident that you are claiming; 3. the resource IDs for the affected Included Service ; and 4. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.
outworlder 6y ago
> what a scam. who can hold them accountable for cheating those who paid for uptime guarantees? Never trust that. Deploy in multiple regions (and AZs within those regions) if you really cannot tolerate any downtime.
deleted 6y ago
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rexreed 6y ago

This is a relevant comment. I agree. Who will hold them accountable for violating uptime guarantees? Nobody? Then what's the point or purpose of an uptime guarantee? Marketing value?

freehunter 6y ago
If it’s in a contract, companies can sue. And big enough customers who have lost enough money due to the outage would definitely threaten to sue to recover that money.
- redisman 6y ago
  Wouldn't the contract specify the remedy? Or do they actually on paper really promise uptimes that on a single isolated data-center level no one can keep?
- kenhwang 6y ago
  We just ask nicely. Never really had a problem getting a huge % discount on the bill because of an outage. Extra bonus for us since there's no bottom line impact since we can tolerate some downtime (just annoying for engineering).

gt565k 6y ago

wah wah wah, my boss is chewing my ear out cuz I can't explain to him that it's a vendor (AWS) outage host on-premise then, and deal with power outages, and infrastructure management, and failing hardware shit happens, drink a coffee and sit back for 30 mins

gtsop 6y ago
His point is not about aws inability to have 0 downtime. His point is some people apparently pay based on a guarantee for uptime that is not delivered. He is criticizing a company not providing the service it sells and our inability to hold them accountable
- rexreed 6y ago
  Exactly. Try telling your boss when you paid a premium for uptime available that you just wasted a whole lot of money because you aren't getting the uptime you paid for. If AWS can't actually guarantee uptime (maybe no one can), then they need to have in their terms an automatic credit on a per-minute basis for uptime that is not delivered but otherwise paid for in a "guarantee".
  - ceejayoz 6y ago
    They do exactly that already. https://aws.amazon.com/legal/service-level-agreements/ https://aws.amazon.com/legal/service-level-agreements/
    - rexreed 6y ago
      Yes but only if you initiate a claim and follow their steps. Check out these onerous terms: Credit Request and Payment Procedures To receive a Service Credit, you must submit a claim by opening a case in the AWS Support Center. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: 1. the words “SLA Credit Request” in the subject line; 2. the dates, times, and affected AWS region of each Unavailability incident that you are claiming; 3. the resource IDs for the affected Included Service ; and 4. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

outworlder 6y ago

> what a scam. who can hold them accountable for cheating those who paid for uptime guarantees? Never trust that. Deploy in multiple regions (and AZs within those regions) if you really cannot tolerate any downtime.

deleted 6y ago

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