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Just to add a counter point of view, I've been a Scaleway customer for about two years now. No problems with my VPS or customer service what so ever.
by AndrewSChapman 6y ago
Just to add a counter point of view, I've been a Scaleway customer for about two years now. No problems with my VPS or customer service what so ever.
- usr1106 6y agoI have a ticket open for 1 year. They have escalated the issue several times, but no real answer. In the meantime the ticket could be declared invalid because they have changed the implementation but they haven't even done that. Shows that their ticket process is not working. Even worse, the underlying problem is unfixed, they have not updated the kernel for C1 instances for 2.5 years and there is no supported way to run your own one. So they keep charging for an unsupported product (if customers are stupid enough to pay...). They seem to have not enough technical staff and they prioritize new development over support. They are cheap for non-critical use, but I would not trust them for anything business-relevant.
- Hamuko 6y agoI waited like a year for them to process my GDPR request. Their customer service has been shitty outside of it as well.