It may also be the cable modem. It's not uncommon at all for folks who own their own modems to have something that's so old spec that when they upgrade their se

It may also be the cable modem. It's not uncommon at all for folks who own their own modems to have something that's so old spec that when they upgrade their service they don't get the speeds they are paying for. I had this happen... Bumped to 500/50 with Wide Open West and immediately went "...oh" then grabbed a new modem.