NCX (Negative Customer Experience) is the metric in question here. Enough returns relative to other products in its category will first get the listing tempora

NCX (Negative Customer Experience) is the metric in question here. Enough returns relative to other products in its category will first get the listing temporarily removed, and then permanently removed, if issues continue. You can read a bit more here if interested: https://sellercentral.amazon.ca/gp/help/external/RTPNYUAU5EQ9RGU https://sellercentral.amazon.ca/gp/help/external/RTPNYUAU5EQ...