There are definitely differences between dealers. The one in Austin was superb. San Antonio and Raleigh were very good. The one here in Charlotte, while stil

There are definitely differences between dealers. The one in Austin was superb. San Antonio and Raleigh were very good. The one here in Charlotte, while still good and better than any domestic brand, is not "Lexus good" Lexus of Austin would have owners lined up out to the street every morning to get routine services done. The one here, not so much - and I don't think they understand what they're doing wrong and the business they're missing out on. I mean, when your customers prefer going to "Monkey-Lube" over you for their oil changes, that's a problem. My experiences with Lexus Corporate have all been amazing. They replaced the dashboard about 4 years ago as part of a recall, on what was then a 12 year old SUV. I have never heard of a carmaker ever doing anything like that. Over the years I've owned nearly every brand [0], but when it comes time to replace it I want another Lexus. [0] The Mercedes dealer was great, always getting me a service loaner. They would greet me and knew me by sight - because something went wrong on average every 8.5 weeks with my 1999 ML-320