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My wife was an apple fan until she bought an iPhone and got locked out when she forget the password. Apple support refused to cooperate despite repeated cries o

My wife was an apple fan until she bought an iPhone and got locked out when she forget the password. Apple support refused to cooperate despite repeated cries of help. M1 feels like a stepping stone in the same direction on laptops. Personally it feels wrong to pay for a device someone can lock you out of and then refuse to unlock. It's like paying ransom without getting kidnapped.

valuearb 6y ago
Why did she put a passcode on it if she didn’t want it to be secure? You can use an iPhone with no passcode at all. Blaming Apple for “locking you out” when you were the one who locked the door and lost the key is silly.
- drieddust 6y ago
  If I lose the keys to my home, I can break the lock or if required break the door and get into my house so why I can't reset and reconfigure my iPhone?
  - valuearb 6y ago
    Because you can reset your iPhone if you forget your passcode? https://support.apple.com/en-us/HT204306 https://support.apple.com/en-us/HT204306
chillaxtian 6y ago
Apple Support cannot do anything if you forget the device passcode, there is no back door. Best advice I can think of is, is ask her to restore an iCloud backup, after erasing the phone.
bromonkey 6y ago
I mean that sucks for your wife, but what prevents literally anyone else from impersonating someone and unlocking a device? There are very good reasons that Apple does not "cooperate" in theses situations. Passwords are not supposed to be bypassed by third parties.
rootusrootus 6y ago
As someone who had their bank account compromised by a successful social engineering attack on the account representatives, I'm okay with Apple giving us a technical solution that even they cannot break. It's up to me to remember the key, of course, but I like knowing that even Apple can't break into my device if they want.
- drieddust 6y ago
  That's an apples to oranges comparison (pun intended). If I forget passcode my device, why I shouldn't be allowed to reset and configure it from scratch if I am willing to lose my data? There can be numerous situations in which this can happen like a child trying passcode repeated. You will be happy if apple bricks your M1 laptop if you forgot the password due to any reason. What happened to spirit of HN culture?
  - valuearb 6y ago
    Stop spouting falsehoods. You can reset your iPhone without your passcode https://support.apple.com/en-us/HT204306 https://support.apple.com/en-us/HT204306 and Apple isn’t changing anything about how M1 Macs are secured over other Macs, and certainly not bricking them for lost passwords.
  - rootusrootus 6y ago
    You were not clear, and your implication was that Apple would not help you unlock a locked phone. Not that you had a bricked phone because of activation lock. It is somewhat difficult to lock your own device so that you cannot factory reset it. You wouldn't just have to lose the passcode, you would also need to lose the credentials to your iCloud account as well as your purchase receipt for the phone. Then you become indistinguishable from a thief. I am okay with Apple's choice on this, as I prefer the security and the theft deterrence. I keep several methods for recovering my iCloud account, and I keep the receipt for my expensive devices. Does activation lock even apply to Macbooks?
    - drieddust 6y ago

valuearb 6y ago

Why did she put a passcode on it if she didn’t want it to be secure? You can use an iPhone with no passcode at all. Blaming Apple for “locking you out” when you were the one who locked the door and lost the key is silly.

drieddust 6y ago
If I lose the keys to my home, I can break the lock or if required break the door and get into my house so why I can't reset and reconfigure my iPhone?
- valuearb 6y ago
  Because you can reset your iPhone if you forget your passcode? https://support.apple.com/en-us/HT204306 https://support.apple.com/en-us/HT204306

chillaxtian 6y ago

Apple Support cannot do anything if you forget the device passcode, there is no back door. Best advice I can think of is, is ask her to restore an iCloud backup, after erasing the phone.

bromonkey 6y ago

I mean that sucks for your wife, but what prevents literally anyone else from impersonating someone and unlocking a device? There are very good reasons that Apple does not "cooperate" in theses situations. Passwords are not supposed to be bypassed by third parties.

rootusrootus 6y ago

As someone who had their bank account compromised by a successful social engineering attack on the account representatives, I'm okay with Apple giving us a technical solution that even they cannot break. It's up to me to remember the key, of course, but I like knowing that even Apple can't break into my device if they want.

drieddust 6y ago
That's an apples to oranges comparison (pun intended). If I forget passcode my device, why I shouldn't be allowed to reset and configure it from scratch if I am willing to lose my data? There can be numerous situations in which this can happen like a child trying passcode repeated. You will be happy if apple bricks your M1 laptop if you forgot the password due to any reason. What happened to spirit of HN culture?
- valuearb 6y ago
  Stop spouting falsehoods. You can reset your iPhone without your passcode https://support.apple.com/en-us/HT204306 https://support.apple.com/en-us/HT204306 and Apple isn’t changing anything about how M1 Macs are secured over other Macs, and certainly not bricking them for lost passwords.
- rootusrootus 6y ago
  You were not clear, and your implication was that Apple would not help you unlock a locked phone. Not that you had a bricked phone because of activation lock. It is somewhat difficult to lock your own device so that you cannot factory reset it. You wouldn't just have to lose the passcode, you would also need to lose the credentials to your iCloud account as well as your purchase receipt for the phone. Then you become indistinguishable from a thief. I am okay with Apple's choice on this, as I prefer the security and the theft deterrence. I keep several methods for recovering my iCloud account, and I keep the receipt for my expensive devices. Does activation lock even apply to Macbooks?
  - drieddust 6y ago