A problem is not something to hide, it is an occasion to show your strengths. It always seems silly to me that companies try to hide some kinds of problems tha

A problem is not something to hide, it is an occasion to show your strengths. It always seems silly to me that companies try to hide some kinds of problems that just inevitably pop up at companies of large enough size. By trying to hide a problem they usually expose themselves to risk of much worse PR disaster and loose occasion to come transparent about the issue and even gain points with customers for resolving it. Also, this lesson is not just for companies, this can also be useful personally, very effectively. --- It says something when there is an article about company getting "top" reputation for doing what is basically their job.