My family has owned Lexus cars and dealt with dealers along the east coast for 30+ years. Maybe we've been lucky all along, but every one of them have provided

My family has owned Lexus cars and dealt with dealers along the east coast for 30+ years. Maybe we've been lucky all along, but every one of them have provided similar experiences like the one described in the OP. Purely anecdotal but maybe there's a trend in Lexus to have great customer service at dealerships. I wouldn't be surprised to discover that there is a crappy Lexus dealer, but my experience in Pennsylvania, Massachusetts, and Florida indicates otherwise.