4 ms·

This doesnt surprise me in the least. Their online shopping platform is a joke. I've had multiple bad experiences, and I'll give you one as an example. I order

by warent 6y ago

This doesnt surprise me in the least. Their online shopping platform is a joke. I've had multiple bad experiences, and I'll give you one as an example. I ordered an XLR cable from their website and went to pick it up at the store in person. When I arrived, it took about 10 minutes before someone could help me, then they spent several minutes finding someone who could get the cable. That person then walked past a wall of XLR cables for sale, into a back room. I asked "cant we just grab one off that wall?" Nope. Another 20 minutes go by, and the person returns from the back of the store with a cable, and several sheets of paper. This next part is going to sound like a joke from the hitchhiker's guide from the galaxy but it's very real: they then had to run my card to ensure I was the buyer; I had to sign two forms; and finally I had to have a third form stamped twice. All for a $20 cable. Guitar Center was cool for browsing in person. Beyond that? Trash. Bankruptcy makes perfect sense.

mirkules 6y ago
From my own recent experience, I ended up buying a Fender Strat HM (the yellow one), during the early days of the pandemic. First, their physical store - for where I bought the guitar for pickup - didn’t have a record of my purchase. So they had to reverse my charge, then charge me again on the spot so I could take it home. Second, I got it home, and it was all sorts of wrong. Every single fret had buzz, the neck was warped, and while the guitar “felt” great, it just wasn’t playable especially for a $1300 guitar. I had no choice but to return it. Then I went to Sweetwater. Completely opposite experience. I ended up buying a 7-string Ibanez RG752M (again, the yellow one), sight unseen. The customer service was absolutely stellar, I got phone calls from two people asking me how and when I’d like to receive it, etc. The guitar came completely and properly set up, ready to play. Sweetwater has a 50-something point setup for all guitars over like $300. No wonder GC is going under.

by warent 6y ago

mirkules 6y ago

From my own recent experience, I ended up buying a Fender Strat HM (the yellow one), during the early days of the pandemic. First, their physical store - for where I bought the guitar for pickup - didn’t have a record of my purchase. So they had to reverse my charge, then charge me again on the spot so I could take it home. Second, I got it home, and it was all sorts of wrong. Every single fret had buzz, the neck was warped, and while the guitar “felt” great, it just wasn’t playable especially for a $1300 guitar. I had no choice but to return it. Then I went to Sweetwater. Completely opposite experience. I ended up buying a 7-string Ibanez RG752M (again, the yellow one), sight unseen. The customer service was absolutely stellar, I got phone calls from two people asking me how and when I’d like to receive it, etc. The guitar came completely and properly set up, ready to play. Sweetwater has a 50-something point setup for all guitars over like $300. No wonder GC is going under.