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I run a support department for a SaaS product and we’re lean. Everything is fine unless someone is sick or wants to take vacation. Of course hiring another pers
by rubixdude 6y ago
I run a support department for a SaaS product and we’re lean. Everything is fine unless someone is sick or wants to take vacation. Of course hiring another person is never the answer according to the budget gods.
- nullsense 6y agoI'm in that position right now and it's massively contributing to burnout.
- ddingus 6y agoI left a scene like that, and people I love dearly to avoid burnout. Ended up with some. Am healing. Will be OK. A decade ago many asked, "where is the new blood?" Could see it coming. Right now, people aging and burning out are super expensive to replace. In some ways they can't be. I consider failure to manage this kind of debt severe. When it comes due, it is brutal.
- rocmcd 6y agoSupport does not (directly) make money, so it is doomed to be seen as a drain. I’ve fought the same battle at every company I’ve worked at, and I’m starting to think it is hopeless.
- npsimons 6y ago> Everything is fine unless someone is sick or wants to take vacation. That doesn't sound "fine" to me. People get sick. Vacations are necessities.